Attention Internet Banking Users:

 Our security validation process has recently changed.   You will no longer have a PassMark security image and/or challenge question.  Please review the procedures below.

 Upon Sign On

• Instead of receiving a PassMark challenge question, you will now see the One Time Security Code Page:
  1. Click the Continue with Security Code button.
  2. Select either Phone or Text Message.
• Phone numbers are masked for your protection.

 If Phone path is selected:

1. The page will display the security code.
2. You will receive a call to the selected phone number.
3. You must then dial or speak the security code as it appears on the screen.
4. You will then click on phone call completed.
5. Your browser will then be redirected to the password page.

 If Text Message path is selected:

1. You will be asked to enter mobile phone number.
2. Then, you will click on send text message.
3. Enter one the time security code you receive via text message.
4. Click the Submit button.
5. You will then be taken to the password page.

 Please contact (423) 636-5000 if you experience any difficulties. Thank you!