Instant access to your account, 24-hours a day.
Sign-up now for our internet banking system and you will be able to securely access your accounts from any computer with an Internet connection 24-hours a day.
Check out these benefits!
What browser should I use to access Internet Banking?
We recomend that you use an up to date version of Microsoft Edge , Internet Explorer 11 , Mozilla Firefox , Safari, or Google Chrome . Many times when new browser versions are released the respective software company has fixed security problems.
What do I need?
To use Online Banking, you need a secure up to date browser and Internet access. 128-bit encryption is required.
How do I sign up?
Click the Enroll link below the Username box on our homepage.
What do I need to know about my username and password?
Your username is permanent and must be between 5-10 characters. The password you will receive in the email is temporary. You must change your password the first time you log in to Online Banking. Your new password must be 8-20 characters long, contain both alpha and numeric characters, and contain both upper and lower case letters. This password is case sensitive. Your password will expire every 60 days. If necessary, you may change your password by clicking “change password” while accessing your account. If you forget your username or password, please contact your local branch. Our employees will never ask for your online banking password.
Is there a cost for Online Banking?
Online Banking is absolutely free for our consumer customers.
What transactions may I perform using Online Banking?
You can view account summary, account activity, transfer funds between HCB accounts, make loan payments, download account activity, pay bills, schedule automatic internal transfers, and retrieve check images.
What happens if I forget my username or password and become locked out of Online Banking?
If you experience problems with your username or password, please call us at (423)636-5000 or visit your nearest branch office.
How secure is Online Banking?
Internet Banking will require you to enter a username and password. You should never distribute your username and password. Your username and password should never be written down. In addition, your Internet service provider must support Secured Socket Layers (SSL) and your browser must use a 128-bit encryption level. Your banking session data is encrypted (secure) when a closed lock image appears in the address bar of your internet browser. When a session is insecure, a lock image is not shown. When you are finished using Online Banking, you should always logout.