Online Banking

man using a cellphone to make transactions

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Instant access to your account, 24-hours per day.

Sign-up now for our online banking system and you will be able to securely access your accounts from anywhere 24-hours per day.

Click here to see the verification documents needed.

Check out these benefits!

  • 24-hour account access
  • Online transfers between accounts (i.e. checking and savings)
  • View a one year history from initial logon for your account
  • View 3 years of e-statement history
  • Make loan payments to your loan at Heritage Community Bank
  • Retrieve check images
  • E-statements
  • Bill pay

FAQ's

What browser should I use to access Online Banking?

We recommend that you use an up to date version of Microsoft Edge, Mozilla Firefox, Safari, or Google Chrome.

What do I need?

To use Online Banking, you need a secure up to date browser and internet access. 128-bit encryption is required.

How do I sign up?

Click the Enroll link below the Username box on our homepage.

What do I need to know about my username and password?

Your username is permanent and must be between 5-10 characters. You must change your password the first time you log in to Online Banking. Your new password must be 8-20 characters long, contain both alpha and numeric characters, and contain both upper and lower case letters. This password is case sensitive. Your password will expire every 180 days. If necessary, you may change your password by clicking “reset password” while accessing your account. Our employees will never ask for your online banking password.

Is there a cost for Online Banking?

Online Banking is absolutely free for our consumer customers.

What transactions can I perform using Online Banking?

You can view account summary, account activity, transfer funds between HCB accounts, make loan payments, download account activity, pay bills, schedule automatic internal transfers, and retrieve check images.

What happens if I forget my username or password and become locked out of Online Banking?

If you experience problems with your username or password, please call us at (423)636-5000 or visit your nearest branch office.

How secure is Online Banking?

Internet Banking will require you to enter a username and password. You should never distribute your username and password. Your username and password should never be written down. In addition, your Internet service provider must support Secured Socket Layers (SSL) and your browser must use a 128-bit encryption level. Your banking session data is encrypted (secure) when a closed lock image appears in the address bar of your internet browser. When a session is insecure, a lock image is not shown. When you are finished using Online Banking, you should always logout.

Remote Deposit

Come back soon to read about our latest product!

Contact Us

Heritage Community Bank
PO Box 428
Greeneville, TN 37744
Phone: (423) 636-5000
Lost/Stolen Card: (800) 500-1044

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